Frequently Ask Questions
At VT Luxurious, every piece of jewellery comes with an authentication certificate to ensure you receive only genuine and high-quality products. Our products are handcrafted and verified through multiple quality checks before reaching you.
Your jewellery is shipped in tamper-proof, sealed packaging to maintain safety and prevent unauthorized access. We partner with trusted logistics providers who specialize in handling luxury items.
Yes. Each jewellery package goes through three layers of security checks: 1. Product authentication & quality verification 2. Secure packaging with unique identification code 3. Final inspection before dispatch
Absolutely. VT Luxurious uses SSL encryption and secure payment gateways to protect your data. We never store sensitive card details and ensure safe, smooth transactions.
Yes. Once shipped, you’ll receive a tracking link with real-time updates. This allows you to follow your package until it safely reaches your doorstep.
If you notice any sign of tampering, please do not accept the package and immediately contact our customer support. We will initiate a replacement process at the earliest.
Yes. Whether you’re in India, the USA, or any other country we serve, every package undergoes the same strict security and authentication process before shipping internationally.
Yes, lab-grown diamonds are 100% real—chemically, physically, and optically identical to natural diamonds.
Every piece undergoes multiple security checks, from quality control to tamper-proof packaging, and is shipped via insured logistics partners (DHL, UPS, FedEx).
Yes, all jewellery is certified by IGI, GIA, or BIS Hallmark (upon request).
Absolutely! You can choose your preferred metal, gemstone, diamond cut, clarity, and engraving. We provide CAD previews before production.
Yes, we offer a 14-day return & exchange policy on non-customized jewellery.
Yes, we offer free international shipping with full insurance and tracking.
Yes, customers can pay in installments (3–12 months) with secure payment gateways.
Yes, all orders are fully insured until delivery.